Vision Australia Seeing Eye Dog over the Christmas and New Year period

18 December 2019

This year, with a few exceptions, Vision Australia and Seeing Eye Dogs will be closed from 5pm Friday, December 20, 2019 and will reopen on Monday, January 6, 2020.

During this shutdown time Seeing Eye Dogs will have a skeleton crew in operation. We will always have a staff member manning our phone but, if it is a medical emergency, please visit your local veterinarian immediately.

  • After Hours Emergency: 1800 060 992
  • Kennels – for pups coming into season or food requirements: 0437 001 798

Be extra careful during the festive season


This season can pose extra dangers for our dogs and pups so please be vigilant and make sure you keep an eye on what they are up to. Foods that might not be seen at other times of the year can be very bad for pups if ingested such as chocolate and fruit cake. Christmas decorations, toys and batteries can also be a temptation.

Make sure you monitor your dog and your pup and know where they are and what they are up to if you have family staying at Christmas time.  Keep their diet the same as normal to avoid upset stomachs.


There will be more fireworks than usual during this period.  Kindly ensure that your dog or pup is kept safely indoors.

Warmer weather

Although the warmer weather may be your cup of tea, please remember that our four-legged friends can overheat and quickly dehydrate. Below is a video detailing what to keep an eye out for to prevent your dog from getting heatstroke.

Information for clients

Our National Contact Centre (NCC) will be operating on 23 and 24 December 23 and January 2 and 3 and will be available from 8.30am to 9pm AEDT. You can contact the NCC on 1300 84 74 66 or via email at [email protected].

The Vision Store team will also be available and answering calls, emails and managing webshop sales on December 23 and 24 and January 2 and 3. You can contact them on 1300 84 74 66 or via email at [email protected].

Our Department of Veterans’ Affairs (DVA) line will be available for DVA clients on December 27, 30 and 31 from 8.30am-6pm. DVA clients can call us on 1300 36 54 92.

Sites where Vision Australia holds Disability Employment Service (DES) contracts will be open with skeleton staff on December 23 and 24 and January 2 and 3 for DES clients only.

Vision Australia wishes all our clients a wonderful Christmas and happy New Year and looks forward to working with you in 2020.